Returns & Refunds
Shipping & Return Policy
We offer a 14-day return policy. We will only accept returned merchandise that has not been opened or any security seals broken. You will be responsible for the return postage. Shipping costs are non-refundable.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt, we will refund your credit or debit card the relevant amount less shipping.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
In the unlikely event of receiving a damaged product(s), please notify us in writing or via email within 7 days to email@example.com
We offer a 100% money-back guarantee on any Dermalogica Product returned, for any reason within a 30 day period, if Dermalogica has been recommended by a therapist in Powder Me Pretty salon.
Before you return your Dermalogica product to us please contact our Customer Services Team on 053 917 1679 who will talk you through the return of a product.
For Products that arrived damaged, we will offer you a replacement straight away, or a full refund of the monies already paid upon return of the original item.
If you are dissatisfied with a Product, for any reason, you will be refunded the price you paid for the Product, upon return of the original item.
In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund where inadequate packaging has been used.
Should you experience a Skin Response, please contact us immediately to discuss.